If you believe that you have not received good service from a member of the Celebrants Association of New Zealand (Inc) you have a right to complain.

The steps to take are:

• Talk or write directly to the Celebrant.

Very often they will welcome your complaint as it helps them improve their standard of service or uncover a problem.

You may take a friend or relative to support you.

• If you are not satisfied with the outcome or wish to complain directly to the Association you may contact the Secretary, Celebrants Association of New Zealand, PO Box 27192, Marion Square, Wellington.

• The complaint will be referred to a Disciplinary Committee within 14 days.

• The Disciplinary Committee consists of two members of the Executive and one person from outside the organisation.

• You will be told of the outcome of the Disciplinary Committee investigation.

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